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At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.
Gain visibility and manage cloud resources with Provance ITSM.
Are you experiencing increased customer service expectations to resolve issues faster? Are you expected to manage a staggering number of Cloud subscriptions that are distributed across one or multiple tenants? Do you have to justify Cloud resource usage and keep costs low? Whether you have a Cloud or hybrid environment, Cloud-configured resources have a more flexible lifetime and change fast, requiring a new way to manage them efficiently and cost-effectively.
Provance ITSM—powered by Dynamics 365—provides Cloud Service Management for Azure, giving you increased visibility and management capabilities of your Azure Cloud Resources.
Key Benefits
Accelerate Ticket Resolution
Respond quickly, accurately and cost-effectively to issues by allowing the Service Desk to see cloud-based resources in the CMDB. Let the Service Desk know about critical infrastructure hosted in Azure and even start, stop and restart Virtual Machines. Answer status and configuration questions about specific Virtual Machines or on-prem Servers monitored by Azure Monitor in the context of what service they are supporting. This frees up your more senior tier 2 & 3 resources to focus on more complex tasks rather than rudimentary activities.
Simplify Azure Management
Synchronize tenants, subscriptions, and resource groups, centralizing management of Azure Services within Provance ITSM, reducing the risk of misconfigured security and uncontrolled access, which can lead to uncontrolled deployments and unexpected costs. This also enables you to associate Cloud resources to customers or departments.
Decrease Effort for CMDB Maintenance
Keep Cloud subscription information, virtual machine information, diagnostic information and Configuration Items in sync between Azure and your CMDB—reducing the need for manual maintenance
Secure Cloud Operations
Control Service Desk access to Cloud subscriptions by utilizing the Provance ITSM security layer, which allows the Service Desk visibility into Azure but not the ability to manage or change complex security configurations. Plus, you can also choose what Virtual Machines, resource groups and resource tags to expose.
Get a Summarized Overview of Azure Resource Types
Azure, with its growing capabilities, allows you to manage hundreds of different resource types. An overview of a centralized environment lets you see what resources you are controlling and even what is new in the subscriptions. See Azure resource tags at-a-glance. Resource tags are the recommended way to identify, mark and manage Azure resources. A centralized picture of all your resource tags in Provance ITSM gives you a clear picture what a resource is used for. Azure Locations gives you an idea of where your Azure resources are physically hosted. See a unified picture of your Azure resources by location to identify impacts on potential outages and possible Service Health messages.
Leverage Azure Monitor with Service Maps for Change Requests
View your servers within Provance ITSM as they actually are—interconnected systems that deliver services. Service Map discovers, monitors and groups computers to services. Provance ITSM shows the affected services directly, making it simpler to assess the impact of planned changes.
Take Advantage of the Cloud Management Toolbox
Place much needed information at the fingertips of the IT services team by adding PowerShell Modules to easily obtain information from monitoring systems, cloud services, on-premise machines and any other data source that resides in the vast PowerShell ecosystem.
Webcasts: How Dynamics 365 supports digital transformation in IT and IT Services
Watch this recorded webinar with Stephen Mann of ITSM.tools, Greg Singleton and Chris Mahanes of Provance® for a discussion on the importance of digital transformation in IT for future success.
Cloud Service Management for Azure Capabilities
Azure Policy Support
Get a centralized overview what resources and resource types are Azure policy compliant and what policies are applied.
Auto-populated CMDB
Cloud resources from Azure automatically appear in your CMDB, including resource tags, resource types, geolocation and their relationship to resource groups, subscription and tenant. Get a quick overview of your cloud resources in a consolidated form for every CI.
Automatic Synchronization of Services
Azure Service Maps’ Service Map Machine Group Members are visible within Provance ITSM, showing the affected machines of that service directly. Plus, we provide the direct link to the service maps to assist with root cause analysis.
Integration
The Cloud Service Management Toolbox allows you to integrate your on-premise or Cloud-based services with Provance ITSM via the use of PowerShell Modules, giving you an unlimited range of integration capabilities. Read, create or update Provance ITSM entities with external entities and data. Create incidents, for example, from your third-party monitoring system or notifications and warnings from an Office 365 service, providing a single management view for all your services and supporting infrastructure.
Consolidated View of Azure Subscription Schema
Azure Subscriptions and Resource Groups are synched and visible inside Provance ITSM.
Real-time Online Diagnostics and Configuration Management
Provance ITSM queries the configuration and actual status of Configuration Items in the Cloud, on-demand.
Eliminate Redundant Resources
Provance ITSM can perceive that a resource you were testing is no longer being used and delete the resource avoiding unnecessary consumption charges.
Open Resource in Portal
While in Provance Self-Service Portal, you can directly open a resource if you have access rights.
Identify Empty Resource Groups
Keep your subscription tight by identifying empty resource groups and make it possible to clean them up.
Gain Control of Azure Resources with Cloud Service Management Webcast
Only 30 minutes long
