HSO and Provance Announce Strategic Partnership Agreement to Deploy Microsoft Power Platform based ITSM and ITAM Solutions

OTTAWA, Canada and NEW YORK CITY, U.S.A  — Feb 13, 2025 — Provance, a leading provider of IT Service Management (ITSM) and IT Asset Management (ITAM) solutions built natively in the Microsoft Power Platform, and HSO, a Microsoft business transformation partner with deep industry expertise and global reach, today announced a strategic partnership aimed at delivering superior IT service and asset management solutions for Microsoft customers.

This collaboration will leverage HSO’s extensive expertise in the Microsoft Cloud and Power Platform along with Provance’s suite of ServiceTeam ITSM and ITAM Power Apps products. Together, they will provide customers with a “best-of-platform” approach for their enterprise applications, capitalizing on Microsoft’s leadership in providing a highly secure, scalable and flexible service management platform for customers.

“We are committed to empowering businesses to achieve digital transformation success, paving their way to an AI-ready future,” said Kostas Tzigizis, EVP of Sales at HSO. We believe this partnership will set new standards for excellence, ensuring our clients can fully leverage the power of Microsoft's ecosystem for ITSM and ITAM and other platform driven benefits.”

“We’re thrilled about the partnership with HSO, which will allow our future customers to capitalize on their global experience implementing Microsoft platform solutions,” said Greg Singleton, VP of Sales and Marketing at Provance. “In recent years, we've noticed a significant trend: companies are transitioning from legacy ITSM vendors to Microsoft's Power Platform, consolidating applications, leveraging existing resources and Microsoft-related skillsets, and accelerating their journey to an AI-driven future. We believe the partnership with HSO will speed up this transformation under their expert guidance.”

The initial partnership focus will be on US state and local government sectors, an area we are seeing strong adoption of and interest in the Power Platform, modernization of ITSM, and emerging AI opportunities.

About Provance

Provance is a leading provider of IT Service Management (ITSM) and IT Asset Management (ITAM) products built natively in Microsoft Power Platform. ServiceTeam ITSM not only provides ITIL-aligned ITSM capabilities, but directly takes advantage of the Power Platform, Microsoft 365 and Azure to maximize client investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. Provance empowers IT to drive organizational value aligned with Microsoft’s platform and AI vision and enables organizations to optimize their IT service delivery and elevate the overall experience for end-users. Provance has also earned the prestigious Certified Software for Business Applications designation under the Microsoft AI Cloud Partner Program.  Visit www.provance.com.

About HSO

HSO is a business transformation partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform the way in which people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. HSO helps companies innovate faster by modernizing business operations, adopting data-driven intelligent automation, delivering real-time insights and connecting the enterprise. Founded in 1987, HSO has more than 2,500 professionals throughout Europe, North America, and Asia and is one of the world’s top business solution and implementation partners and a member of Microsoft’s elite Inner Circle representing the top 1 percent of partners worldwide. To learn more visit www.hso.com