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IT Asset Management: 5 Ways IT Asset Management Helps You Gain Control When a Crisis Happens
Over the last few years there has been an evolution in IT Asset Management (ITAM) as more and more companies require employees to utilize more and more devices and software to get the job done. This has impacted the ability of IT to get employees back up and running in the event of a crisis—whether […]
IT Infrastructure Library (ITIL): Escalation of Tickets in ServiceTeam ITSM
Ticket escalation is an essential ITIL process, ensuring that tickets receive the attention they need, are resolved within an acceptable timeframe, and with minimal impact to the business or its customers. ITIL® and ServiceTeam ITSM work with two types of escalations; Functional Escalation Hierarchical Escalation The two types of escalation are used for different purposes […]