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ServiceTeam ITSM: 2 Ways ServiceTeam ITSM Brings Focus Through Visibility
You cannot measure what you don’t see. What you cannot see you cannot fix. One of the greatest benefits of developing on the Power Platform is that we were able to build ServiceTeam ITSM with maximum flexibility. It’s incredibly easy to configure, collect information and report on that information. Whether utilizing ServiceTeam’s built-in dashboards and […]
ServiceTeam ITSM: Keep up with a fast moving world with Change Management
The importance of an established change management process cannot be overstated for the smooth running of IT. Say you specialize in a banking app and one of your customers asks you to change one of the features in the app. This isn’t a simple update. There is very confidential information in the bank’s database being […]
ServiceTeam ITSM: The Power of Provance ServiceTeam ITSM and Microsoft Outlook®: Sometimes Simple is Best
It’s inevitable. As technologies evolve and add more capabilities, complexity can grow and often at the expense of productivity. One of our Provance customers asked us if we could add a button in Outlook to allow its end users to submit tickets more easily and conveniently into the system. Portal adoption is very low, and […]
ServiceTeam ITSM: Knowledge Centered Support to Improve Experience
You know the drill. You have several agents busy each day trying their best to solve customer problems. They are customer-centric folks by nature, but often are not empowered to give your customers the full power of the knowledge within the team. Amp up agent expertise with Knowledge Centered Support Knowledge centered support is a […]
Microsoft Dynamics: 9 Ways ITIL®-Backed ITSM Solutions Are Different Than Microsoft Dynamics® 365 Customer Service—Case Management
To the untrained ear, IT Service Management (ITSM) and Case Management seem a lot alike. They are both disciplines that incorporate processes to deal with customer service. They both handle incidents (called “cases” in case management). They both even tend to have processes in place for meeting Service Level Agreements. One might be led to […]
IT Service Management: How ServiceTeam® ITSM Helps Managers Leverage Power BI Reports for Service Desk Optimization
“If you don’t know where you’re going, you might not get there.” —Yogi Berra Professional Baseball catcher, coach, and manager. Organizations need goals to be successful, but just having goals is not enough. Being able to translate those goals into actions and then optimizing those actions is equally important. One of the areas that can […]