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Provance ITSM: IT Asset Management - Process and Best Practice
Lifecycle is what you do. Asset tracking records are about what you’ve done. Process is, of course, about how you do it. Process is the essence of IT asset management (ITAM). It’s all about process. Gartner Research Director Patricia Adams underscores the importance of process and tool support in managing assets through the entire lifecycle: […]
IT Asset Management: Top 5 Ways ITAM Saves You Money - Provance
Customer Service expectations are growing; people want better service when necessary. But even as customer service expectations rise, IT budgets will stay the same or might even become more squeezed. You’ll be able to get more out of your IT budget knowing which hardware and software is used across your company, who the users are, and […]
IT Asset Management: Don't Confuse IT Asset Management and Configuration Management
Configuration Management is not IT asset management. With the popularity of IT management solutions, there’s been some growing confusion between ITAM and configuration management (CM). CM involves the collection, storage, management, update, analysis and presentation of all configuration items, while ITAM is really about the tracking, optimizing and managing of assets across the entire asset […]
Provance ITSM: The 12-Step Journey to Modern Service Management
Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns and practices, based on Agile and […]
Provance ITSM: Why Implement a Self-Service Portal? I'll give you 5 Big Reasons
As technology has made our lives easier; expectations about customer service have risen. This increase in expectations and demands will impact how IT must respond and support their colleagues across the entire organization. A self-service portal will help IT to meet these new expectations. Here are 5 reasons why: 1) A Self-Service Portal Lets Us Solve […]
Provance ITSM: Why Transition ITSM to Modern Service Management
Let’s delve into some of the facets of Modern Service Management and why ITSM needs to be modernized. MODERN SERVICE MANAGEMENT Modern Service Management, coined in early 2016 by Microsoft Enterprise Services, is not a framework, certification/training model, or a means to generate revenue. Nor is it a marketing campaign from Microsoft. In fact, at […]