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At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.
IT Asset Management: Don't Confuse IT Asset Management and Configuration Management
Configuration Management is not IT asset management. With the popularity of IT management solutions, there’s been some growing confusion between ITAM and configuration management (CM). CM involves the collection, storage, management, update, analysis and presentation of all configuration items, while ITAM is really about the tracking, optimizing and managing of assets across the entire asset […]
Provance ITSM: The 12-Step Journey to Modern Service Management
Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns and practices, based on Agile and […]
Provance ITSM: Why Implement a Self-Service Portal? I'll give you 5 Big Reasons
As technology has made our lives easier; expectations about customer service have risen. This increase in expectations and demands will impact how IT must respond and support their colleagues across the entire organization. A self-service portal will help IT to meet these new expectations. Here are 5 reasons why: 1) A Self-Service Portal Lets Us Solve […]
Provance ITSM: Why Transition ITSM to Modern Service Management
Let’s delve into some of the facets of Modern Service Management and why ITSM needs to be modernized. MODERN SERVICE MANAGEMENT Modern Service Management, coined in early 2016 by Microsoft Enterprise Services, is not a framework, certification/training model, or a means to generate revenue. Nor is it a marketing campaign from Microsoft. In fact, at […]
Events: Provance Recognized as Winner of 2018 Microsoft Business Applications Platform Partner of the Year Award.
Provance today announced it has won the 2018 Microsoft Business Applications Platform Partner of the Year award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. “We are thrilled to have won the Microsoft Business Applications Platform Partner […]
IT Service Management: Modernize ITSM: Transform Digitally and Move from Being Costly to Valued
It’s an interesting and challenging time to be in IT service management (ITSM). We’re in the midst of a digital revolution, that many call the fourth industrial revolution, where leaders are inventing the future instead of trying to predict it. Investment in digital transformation technology by businesses is skyrocketing, while traditional investment in IT is […]