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At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.
Leverage existing and future investments in the Microsoft Intelligent Cloud—Dynamics 365, Office 365 and Azure.
ServiceTeam® ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you. Since ServiceTeam ITSM is a Power App and runs natively within Dynamics 365, the world’s leading business application platform, you’ll get the same great flexibility and usability benefits while also breaking down silos and keeping all important information, data and tools on a single platform. ServiceTeam ITSM is the most Microsoft-centric ITSM solution in the world. Which allows you to easily build on the familiarity of Microsoft tools, take advantage of the considerable investment Microsoft makes in emerging technologies, and digitally transform your IT Services for a cloud-first, mobile-first world.
Key ServiceTeam ITSM Benefits for Commercial Enterprises
Leverage Existing and Future Investments
Utilize built-in ServiceTeam ITSM connectors to Microsoft Productivity and Management solutions such as Office 365, Azure, System Center, Power BI and Azure DevOps to provide holistic IT service. Move your business forward and take advantage of all the investments Microsoft is making in emerging and innovative technologies such as Azure Artificial Intelligence, IoT and chatbots, as well as benefit from the Microsoft quest to empower every person in every organization on the planet to achieve more.
Demonstrate Value and Make the Right Decisions Faster
Gain better clarity and visibility with service-related dashboards, views and robust reporting capabilities. Extend with Power BI for greater insights—easily create visually appealing dashboards and interactive data sets to monitor and analyze important data at-a-glance
Support Business Success
Respond quickly, accurately and cost-effectively to issues and requests by having all knowledge and important information within a single platform. At-a-glance, you can see issues, services, related assets, escalations, SLAs, history and more. Since ServiceTeam ITSM is ITIL-aligned, you can be assured that you’re following a proven process for efficient and effective service delivery.
Improve User Experience
Leverage familiar Microsoft tools, such as Office 365, Teams and Power BI, to provide personalized, high-touch interactions, or serve different needs in different ways—increasing satisfaction among agents, executives, internal employees and external customers.
Get Maximum Flexibility
Adapt to changing business needs without delay. Easily create and modify forms, templates, automations and business process workflows as needed, all without coding. Leverage Power Apps and Power Automate to connect ServiceTeam ITSM to other applications, using the leading low-code platform. Tailor ServiceTeam ITSM for your own specific purposes, policies, and structure.
Increase Service Efficiency
Save time and improve service delivery with ServiceTeam ITSM capabilities that make service teams and management more efficient. Integrated business flow processes and automations reduce errors and workloads. Out-of-the-box ITSM dashboards, views and reports provide the most important information at your fingertips. Shared data provides a single source of truth, eliminating data duplication and ensuring employees are working with the latest and greatest information. The Self-Service Portal informs and deflects. And as a Cloud solution, ServiceTeam ITSM is also available anytime, anywhere.
Blog Post : Why Our Customers Choose ServiceTeam Over All Others
There are many ITSM and ITAM solutions in the market today covering mass needs or more niche requirements. Some are more suitable for large enterprises, mid market, others for Managed Service Providers, and so on. Our customers and their needs are at the heart of every decision we make. We canvassed our newer customers to…
Blog Post : AI's Potential Role in IT Service Management
In today’s rapidly evolving digital landscape, AI is transforming or has the potential to transform just about everything. At Provance we see substantial opportunities for ITSM to benefit from AI. A game-changer for service desks around the world, it will elevate both efficiency and customer experience.
Blog Post: How ServiceTeam® ITSM Leverages User-Centered Methods to Enhance the Agent Experience
Today, Service Desk agents need a solution that emulates their own natural way of working and they need the right tools to support that natural behavior to best service their end-users, whether that’s customers or employees. When we engineered ServiceTeam ITSM, we used user-centered methods to inform our design decisions to incorporate the user’s (agents, […]
Blog Post: More Than Just An App on Microsoft Azure: How Azure Capabilities Flow Through ServiceTeam Power Apps to Benefit our Customers.
Over 95 percent of Fortune 500 companies are using Microsoft Azure. Even though it was only released in 2010 (originally as Windows Azure) and was rather late to the game for cloud computing platforms, Azure has grown and is outpacing its peers. Like a Jack of all trades, Azure supports many different programming languages, tools, […]
Webcasts: City of London Transforms IT Services with ServiceTeam ITSM and the Microsoft Power Platform
This in-depth session explores the transformative capabilities of ServiceTeam on the Microsoft Power Platform, offering insights into service and asset management processes. Gain valuable perspectives from the City of London's experience with ServiceTeam, making this recording an essential resource for government professionals and IT enthusiasts seeking innovative solutions.
Blog Post: The Ins and Outs of Automation with ServiceTeam ITSM
To automate or not to automate isn’t even a question anymore. The jury is in. The judge has ruled. Automation is a must-have. No matter the size of your IT department, in today’s IT world it would be just too hard to manage IT services manually considering the scale and speed at which most IT […]
Key Capabilities
Take Advantage of ServiceTeam ITSM productivity-boosting capabilities for improved satisfaction and cost-efficiencies.
Codeless Configuration
Codeless configuration means you can adapt quickly, without requiring expensive outside experts, saving you time and money while providing affordable IT services your business needs today.
Automation
Programmatically execute tasks, activities and data manipulations—reducing errors and increasing efficiency.
ITSM Dashboards and Reports
Out-of-the-box dashboards and reports lets you monitor operations, balance workloads, spot trends and analyze historical information.
Workflows and Automation Streams
Without coding, ServiceTeam ITSM lets you easily create business process flows and workflows to execute activities, tasks and data manipulations that would otherwise require human effort.