post: MSP: Differentiating Yourself with What You Do
...new levels of service, new features, everything new. Soon competitors introduce similar offerings and the rate you can charge takes a nosedive. Your offering becomes a readily available commodity. This...
Read Morepost: Great IT Service Management: You Canβt Manage What You Donβt Measure
...a Service Desk Manager a snapshot of new tickets that the service desk has received that day. Service Managers are able to see incoming tickets by account, contact, new tickets...
Read Morepost: Great IT Service Management: What You Need to Know β What You Need to Do
...customer’s problem, something suddenly goes wrong that’s going to delay the resolution and push you past your committed completion time. If you call the customer, tell them this bad news...
Read Morenews: Provance Joins the Microsoft Enterprise Cloud Alliance
... -XXX- About Provance An independent vendor of IT management solutions since 1997, Provance® has a long history and an excellent reputation for building cost-effective and beneficial...
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