post: Mat’s Top Tips to Manage and Accelerate Resolutions in ServiceTeam ITSM

February 3, 2025

...interaction allowing you to quickly grasp the key points and delve deeper when necessary. But, for tickets with numerous activities, especially older and more complex ones, scrolling to find specific...

post: AI-Driven ITSM: Pioneering Workload Management for the Future

June 18, 2024

...coming in from multiple channels, and from multiple people, artificial intelligence (AI) is a game changer to streamline workload management for IT service desks. We think Copilot*—Microsoft’s everyday AI companion—can...

resource: Automating Requests with ServiceTeam ITSM

September 27, 2022

post: More Than Just An App on Microsoft Azure: How Azure Capabilities Flow Through ServiceTeam Power Apps to Benefit our Customers.

April 3, 2023

...A recent IDC study found that by using Azure twelve organizations experienced a 465 percent ROI; 35 percent reduction in costs of compliance-related penalties; experienced easier regulatory and IT compliance...

page: MSFT Office Engineering Success Story

March 25, 2022