news: Provance IT Service Management is now Pink Verified for three (3) additional processes: Service Level Management, Knowledge Management & IT Service Continuity Management.
...Provance IT Service Management is now ITIL 2011 verified for: Incident Management Problem Management Event Management Request Fulfillment Change Management Knowledge Management – New! Service Portfolio Management Service Level Management – New!...
Read Morepost: AI-Driven ITSM: Pioneering Workload Management for the Future
...coming in from multiple channels, and from multiple people, artificial intelligence (AI) is a game changer to streamline workload management for IT service desks. We think Copilot*—Microsoft’s everyday AI companion—can...
Read More