post: Escalation of Tickets in ServiceTeam ITSM
...new incident, for a seemingly simple issue. Due to coming close to the SLA Due Date and Time, a hierarchical escalation happens automatically. The customer also complains, and a manager...
Read More...new incident, for a seemingly simple issue. Due to coming close to the SLA Due Date and Time, a hierarchical escalation happens automatically. The customer also complains, and a manager...
Read More