This statement discloses the information practices of Provance Technologies as a company and specifically on our Website including the type of information that is gathered, through our interactions with the user and through our products, and how that information is used. The privacy policy covers prospects and customers that visit the Provance Website (the “Website” or use the website to sign up for email notifications or newsletters, as well as our blog, help site and/or community (the “User”).
The use of this Provance Technologies Website is conditional upon the User’s acceptance of the terms and conditions contained in this Privacy Policy, which is part of and incorporated by reference into the Terms of Use of the Provance Website. This Privacy Policy constitutes a legally binding agreement between User and Provance Technologies. Those who do not agree to be subject to this Privacy Policy may not, under any circumstances, use this Website.
Data Collection
Provance collects data to operate efficiently and to provide the user with the best experience with our products. There are portions of this Website that contain functions for collecting the User’s personal information, including name, email address, company name, country, state/province, city and phone number. We may also collect the following information from prospects and customers when they purchase a product, attend a webinar or an event, including company and customer names, email address, industry, geographic region, job function, website address, postal address and phone numbers. Provance Technologies may also collect and track non-personally and personally identifiable information about a prospect or customer, including IP address, the type of browser, and the referrer ID (see User Information for more information).
Usage of Information
The information collected on the website is used for a variety of purposes including marketing, promotion, responding to support questions and requests, development, processing informational and free trial requests. We use data to develop aggregate analysis and business intelligence that enables us to operate, make informed decisions and report on the performance of our business. We may also use this information to monitor and analyze trends, usage and activities in connection with the use of our site and our product as well as for marketing and advertising purposes. Information collected from customers is used for providing our product and requested services, promoting awareness of new product and service offerings and other account management purposes such as processing orders and invoicing, supporting our customers and sending account related messages and bulletins.
User Information
We automatically collect certain information to track visitor activity on our Websites. We use this information to improve the content of our Website, provide visitors with a more relevant overall experience with our organization and our Website as well as measure the performance of marketing promotions and related activities. This information may include information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, job function, expertise, postal address, phone number, email address or IP address.
Provance Technologies collects the IP (Internet protocol) addresses of all Users to our Website and other related information, such as page requests, browser type, operating system and average time spent on our Website. In some instances, we anonymize this website data, and therefore, it does not reveal your specific identity or does not directly relate to an identifiable individual, examples of this anonymized data include, website activity, browser and device information, information collected through cookies, pixel tags and other technologies (see Technology), and demographic information.
If the user fills out a form on our website, the information will be stored in our CRM system, as well as some amount of past browsing on our site may be available to us to determine your interest level. We may use this information to more effectively engage with the user and improve our website. However, if you use the private browsing function as described below, the user may provide us their information without making their past browsing activity available to us. If the user does not wish for us to have their personal information, please do not fill out any of the web forms on this website, or sign up for any events, such as webcasts.
If the user provides an email address and consent for email marketing, some information is collected about when/if the email is opened and what links were clicked. This information is used to assess the engagement and success of an email campaign. Clicking on a link in any of these emails may cause you to be personally identified on our website and may cause some part of the users’ past browsing history on our website to be available to our personnel so we may more effectively engage with you and improve our website. If you do not wish for this tracking to occur, you can unsubscribe from our mailing or use private browsing mode to avoid tracking. If the User no longer wishes to receive further communications from us, the User may unsubscribe within the communication itself, or send an email to info@provance.com with “UNSUBSCRIBE ME” in the subject line. Be sure to include contact name and email address in the body of the email.
If you do not want this site to place a cookie on your browser and track your activity, you may leave the site or you may browse the site using the privacy mode in your web browser. To learn how to use privacy mode, refer to the links below depending on the browser you have.
InPrivate mode in Microsoft Edge
Incognito mode in Google Chrome
Private browsing in Mozilla FireFox
Private browsing mode in Apple Safari
Entry by User
As mentioned above, certain areas of this Website will require entry by the User of certain personal information. Provance Technologies requires that the actual User input such information and that such information be the most recent available. In addition, the User may request that Provance Technologies modify or delete User’s registered information by sending an email to info@provance.com with the words “UPDATE USER INFORMATION” or “DELETE USER INFORMATION” in the subject line.
Data Collection Technology
Our Website uses a standard technology called a “cookie”. A cookie is a small data file that a website can send to a browser, which may then be stored on your computer system. When the User browses our Website, a cookie is used to help us provide the User with better customer service by: (i) identifying the browser as one that has visited our Website before; and (ii) saving and remembering any preferences that the User may have set during previous visits to our Website. Cookies help make the User’s visit to our Website more user-friendly. The User can set the browser to reject cookies or to notify the User when he/she receives a cookie, which will give the User the opportunity to decide whether to accept the cookie or not.
Our Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages the User visited on our Website. These tracer tags are used to help us optimize and tailor our Website for the User and other future visitors to our Website.
Our Website may contain links to other websites that are provided and maintained exclusively by third parties. Provance Technologies carefully selects the third-party websites to which we link; however, as such third-party websites are not subject to this Privacy Statement, we are not responsible for such third-parties’ content or privacy practices.
Advertising
Provance Technologies occasionally uses third-party vendors, such as Google, Twitter, Facebook, Microsoft (Bing) or Adroll, to collect User data on our website and then serve targeted display advertising to the User on other sites. These third-party vendors use technology such as cookies and web beacons to collect this information. Users can opt-out of Google Analytics for Display Advertising and customize Google Display Network using Google ad settings. For Twitter visit here, for Facebook visit ad settings, for Bing visit here and for Adroll visit here. Or you can visit here: www.aboutads.info, networkadvertising.org/choices, or youronlinechoices.eu (Europe only).
International Transfer of Information Collected
Our prospect and customer account information and information collected via our website is stored and processed in the US. We rely on several software products, which have a certified adherence to the EU-US and Swiss-US Privacy Shield regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.
How Long We Retain Your Personal Information
We retain your personal information for as long as we need it to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. At the time we no longer need your personal information for any business or legal purpose, we will delete it. We retain the personal information we process on behalf of our customers as long as we have an agreement with them to process that data, subject always to applicable legal requirements.
Modifications
This Privacy Policy and the Terms of Use of the Website constitute the complete agreement between the parties with respect to their subject matter and supersede any prior agreement or communication. Provance Technologies reserves the right, at any time, to modify or replace this Privacy Policy. Please check the Privacy Policy periodically for changes; however, we will also notify you via email or other direct electronic communication method of any changes that, in our sole discretion, materially impact your use of the website, our product, or the treatment of your Personal Information. The User’s continued use of this Website and our Product, subsequent to Provance Technologies’ notice of modification of this Privacy Policy, shall constitute the User’s acceptance of the modified Privacy Policy.
How to Contact Us
If you have any questions about our Privacy Policy or how we handle prospect or customer data, please contact us by email info@provance.com.