Why ServiceTeam ITSM?

Key ServiceTeam ITSM Benefits

Evolve with Microsoft Technologies and Leverage the Best

Imagine service management as a strategic driver of success within your business—quick, nimble, and evolving to take full advantage of the Microsoft technologies that run your business. Conceived in the Microsoft Power Platform, ServiceTeam ITSM is a Power App that leverages Power BI—to provide you with intelligent insight and the answers you need to exceed expectations—and Power Automate for automated flows, so you’re more productive.

ServiceTeam depends on Microsoft Dataverse to provide you with a single source of truth, eliminate data duplication and ensure your teams are working with the latest and greatest. ServiceTeam leverages Azure, Power BI, Microsoft 365, Azure InTune, Azure DevOps, System Center and more. By utilizing the Microsoft technologies you already have in-place, you can take advantage of existing skillsets and investments. Everything you need to exceed client expectations profitably, resides within ServiceTeam and the Microsoft technology stack.

Support Business Growth

What if your ITSM solution saved costs and helped drive business? Since ServiceTeam ITSM is truly native to the Microsoft ecosystem, sharing the same digital DNA as your current Microsoft platforms, products and processes, you can eliminate the need for painful integrations and expensive customizations. ServiceTeam ITSM is designed to put critical information and data at your fingertips, letting you respond quickly, accurately and cost-effectively to issues and requests. At-a-glance, you can see issues, services, escalations, Timeline Insights, Ticket Service Metrics, SLAs, history, a 360-degree view of your customer, and more—letting you be more productive. And when issues erupt, you can resolve them faster, even before your customers notice.

Achieve Better Analysis and Cost Savings Picture

Get Answers and Intelligent Insight

Enriched analytics right out-of-the-box. ServiceTeam doesn’t just give you intelligent insight, it provides the answers you need to achieve great customer service without impacting the bottom line. ServiceTeam ITSM leverages Power BI to give you visually stunning dashboards and reports that communicate effectively and deliver intelligent ITSM insights and answers to managers and key stakeholders. With ServiceTeam ITSM, you’ll gain clarity, visibility and a 360-degree view of your service environment and customers. Plus, you can easily create your own Power BI dashboards and reports to capture data and insights particular to your unique business scenario.

Exceed Agent and Customer Expectations

Exceeding expectations reflects on you, which is why we engineered ServiceTeam ITSM with your service team and customers in mind. ServiceTeam ITSM lets you leverage familiar Microsoft tools, such as Microsoft 365 and Power BI, to provide personalized, modern and high-touch interactions without impacting the bottom line. ServiceTeam ITSM is ITIL-aligned, letting you easily leverage ITSM best practices and processes.

ServiceTeam ITSM simplifies the agent interaction by allowing service agent actions to define the trajectory of a ticket, so they can respond faster to customer issues and requests. As a multi-tenant solution, ServiceTeam ITSM also lets MSPs configure based on different customer requirements, yet still profit from standardization, automation, repeatable processes, and structured service offerings—keeping operational costs low and making the day-to-day lives of your service teams easier and your customers more than satisfied.

Gain Shareable, Real-time Analytics Picture

Go Beyond Case Management and Improve Service Delivery

Rather than relying on a generic case management solution, ServiceTeam ITSM lets you standardize, categorize and track incidents and service requests for faster and more effective resolution. Employ automated touchless service requests and configure automations to handle simple and repetitive tasks. Standardize tickets through a ticket template process. Streamline operations and empower agents with prioritized and critical information at their fingertips. Set-up Ticket Service Metrics and SLAs to ensure customers receive the best service, promptly. Streamline operations to be more customer-centric, driving repeat business, while keeping costs low.

Achieve Maximum Flexibility

Adapt to changing business needs without delay. ServiceTeam ITSM codeless configuration means that you can adapt quickly, without requiring expensive customization or a battery of outside experts, saving time and money. Easily create and modify forms, templates, automations, and workflows as needed, all without coding. Plus, ServiceTeam ITSM was built with scalable work situations in mind. As you evolve and grow, ServiceTeam ITSM can progress alongside you since the ServiceTeam ITSM editions have been designed to meet your ITSM requirements based on your size, maturity and structure.

Key Capabilities

Take Advantage of ServiceTeam ITSM productivity-boosting capabilities for improved satisfaction and cost-efficiencies.

Codeless Configuration

Codeless configuration means you can adapt quickly, without requiring expensive outside experts, saving you time and money while providing affordable IT services your business needs today.

Automation

Programmatically execute tasks, activities and data manipulations—reducing errors and increasing efficiency.

ITSM Dashboards and Reports

Out-of-the-box dashboards and reports lets you monitor operations, balance workloads, spot trends and analyze historical information.

Self-Service Portal

See announcements, search a categorized knowledgebase, raise tickets, deploy surveys, and more.

Explore ServiceTeam ITSM Capabilities

Webcasts: City of London Transforms IT Services with ServiceTeam ITSM and the Microsoft Power Platform

This in-depth session explores the transformative capabilities of ServiceTeam on the Microsoft Power Platform, offering insights into service and asset management processes. Gain valuable perspectives from the City of London's experience with ServiceTeam, making this recording an essential resource for government professionals and IT enthusiasts seeking innovative solutions.

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Blog Post: Why Our Customers Choose ServiceTeam Over All The Others

There are many ITSM and ITAM solutions in the market today covering mass needs or more niche requirements. Some are more suitable for large enterprises, mid market, others for Managed Service Providers, and so on. Our customers and their needs are at the heart of every decision we make. We canvassed our newer customers to […]

Whitepapers: ITSM.tools Solution Snapshot – A Review of ServiceTeam ITSM

Download this in-depth review of ServiceTeam® ITSM conducted by ITSM.tools, an independent ITSM industry analyst firm.

Blog Post: More Than Just An App on Microsoft Azure: How Azure Capabilities Flow Through ServiceTeam Power Apps to Benefit our Customers.

Over 95 percent of Fortune 500 companies are using Microsoft Azure. Even though it was only released in 2010 (originally as Windows Azure) and was rather late to the game for cloud computing platforms, Azure has grown and is outpacing its peers. Like a Jack of all trades, Azure supports many different programming languages, tools, […]

Latest Webcast: New Release of ServiceTeam ITSM Enterprise Edition

Our latest release of ServiceTeam ITSM Enterprise edition includes key enhancements for the Service Desk and Service Delivery to better serve agents, managers and end-users. Join us to see the latest capabilities.