Why ServiceTeam ITAM?

Key ServiceTeam ITAM Benefits

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Mitigate Risk and Gain Control of Your IT Assets

ITAM is the key to effective crisis management, letting you mobilize quickly to mitigate the impact. COVID-19 changed the way many people work with an estimated 58% of employees wanting to continue to work remotely.

ServiceTeam ITAM lets you stay on top of hardware and software inventory, contracts, and licenses—including personal devices and cloud resources. Track and manage comprehensive asset details in the Configuration Management Database (CMDB). Discover assets, gain accurate and timely data, manage inventories, assign hardware and software, and standardize asset lifecycle management. By knowing the who, what and where, you’ll have greater control and less risk day-to-day and in the event of a crisis.

Achieve Better Analysis and Cost Savings

Gain a clearer picture of the type, number and lifecycle of assets already deployed and in your inventory. Business process flows guide you through the stages of the asset lifecycle, ensuring accuracy of information and cost-effective decision making. Avoid unexpected costs and penalties from software audits. Discover unused and underused assets that can be distributed elsewhere. Effectively manage asset refresh projects. Be in a better position to negotiate with vendors and make better forecasts.

Restore Productivity Faster and Facilitate Asset Requests

Great crisis management starts with knowledge. It’s important to know what people have (hardware, software, on premise, mobile and cloud), your inventory, where your assets are in transition and understand your obligations (contract, legal, policy) to get people connected, back up and running. ServiceTeam ITAM lets you know asset information in a second, such as what assets are available and to whom they are assigned, letting you easily fulfil asset requests cost-effectively and restore productivity faster when things break.

Support Better Security and Data Protection

Manage risk and provide better security and data protection by having visibility into the who, what and where of hardware and software assets. Identify possible technology gaps that might put your organization at risk. Dispose of assets and comply with policies with confidence. Know what your asset landscape is to mitigate the impact of a crisis.

Gain Shareable, Real-time Analytics

Leverage familiar Microsoft tools, such as Office 365 and Power BI, to allow stakeholders and asset managers to share and collaborate with up-to-the-moment data. Increase productivity, support collaboration and empower internal teams to contribute and use asset data, letting you make smart, informed decisions faster.

Better Together – Improve IT Service Management Capabilities

ITAM and ITSM work better when they work together. ServiceTeam ITAM is designed to work seamlessly with ServiceTeam ITSM letting you put asset information at the fingertips of service personnel and information about requests and problems in the hands of asset personnel, letting you achieve better, more efficient and cost-effective service delivery.

Key Capabilities

Take Advantage of ServiceTeam ITAM for greater productivity, reduced risks, better analysis and increased cost savings.

Asset Lifecycle Processes

ServiceTeam ITAM has built-in, yet modifiable, business process flows that facilitate the ability to quickly action lifecycle status changes.

ITAM Dashboards and Reports

Out-of-the-box dashboards and reports provide the information needed to make decisions for your ITAM program.

Asset Cost Tracking

Get the full picture when it comes to the true lifecycle costs of an asset.

Hardware and Software Tracking

ServiceTeam ITAM brings together asset detail from multiple sources.

Explore ServiceTeam ITAM Capabilities

Latest Webcast: New Release of ServiceTeam ITSM Enterprise Edition

Our latest release of ServiceTeam ITSM Enterprise edition includes key enhancements for the Service Desk and Service Delivery to better serve agents, managers and end-users. Join us to see the latest capabilities.

The Case for IT Asset Management

No one can predict the future and when a crisis like COVID-19 may strike. Effective IT Asset Management (ITAM) tools and processes can help you manage and mitigate impacts and ensure business resiliency. Watch this recording with Gene Youngblood of iTerion as well as Greg Singleton and Brian Field of Provance, who make the case for importance of IT Asset Management in the event of a crisis.