Testimonials and Reviews
“We recently implemented ServiceTeam as the prime IT Service Management tool within the organisation and in doing so replacing a market leader in the process too. The decision to move to ServiceTeam aligned to the organisation’s Microsoft Strategy and the increasing use and expansion of utilising the Power Platform…” —Tony Green, 4 star rating, read more on Microsoft AppSource
“Mint Group has been using ServiceTeam Professional for approximately two years and recently made the decision to upgrade to the Enterprise version to take advantage of additional features and enhanced functionality. Before making this decision, we customized the portal to better suit our specific needs, and we were impressed by the efficiency of the customization process, thanks to the utilization of low-code Power Apps by ServiceTeam…” —Mohamed Osman, 4 star rating, read more on Microsoft AppSource
“Provance ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” —Stephen Mann, Principal Analyst and Content Director at ITSM.tools
“Provance ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” —Stephen Mann, Principal Analyst and Content Director at ITSM.tools
Blog Post: Why Our Customers Choose ServiceTeam Over All The Others
There are many ITSM and ITAM solutions in the market today covering mass needs or more niche requirements. Some are more suitable for large enterprises, mid market, others for Managed Service Providers, and so on. Our customers and their needs are at the heart of every decision we make. We canvassed our newer customers to […]
“Service Team is built on top of the Microsoft Power Platform which opens a whole world of integrations and functionalities within the Microsoft ecosystem but also with 3rd Party applications which can be integrated via Azure, Power Automate etc… One of the best parts of their applications is the possibility to customize and adapt it to our needs, even though it is already feature packed out-of-the-box. Still great to have the freedom to customize… The support from Provance as a developer/publisher has been exceptional…” Read G2 Review
“What I like most about ServiceTeam ITSM is how well it integrates with Microsoft tools like Dynamics 365 and Power Platform. It’s super easy to customize, automate workflows, and track everything through clean dashboards, which makes managing IT services a lot smoother.” Read G2 Review
“It’s full integration to the Microsoft stack and ability to connect to many other third party solutions such as Solarwinds. It had all the features (and more) required to run an extensive support desk servicing both clients and internal staff. It’s easy system to implement, configure and use and due to the Power Platform environment, the support team have the capability to enhance and adjust features to the way they work. In addition, working with Provance is a great partnership. They listen and respond to your requirements, both for BAU support and feature requirements….” Read G2 Review
“I have been using ServiceTeam for nearly a year now on a daily basis. The interface is simple and easy to use and the web based UI is well integrated with the Microsoft environment…” Read G2 Review
“Ease of configuration. Leveraging the features of the PowerPlatform. Support team are great and really spend time helping to guide through issues. Useability is intuitive (esp compared to our previous ITSM Tool)…” Read G2 Review
“ServiceTeam ITSM has helped us solve issues in IT alerting, help desk and service desk management by centralizing all the events and request in a unified platform. Now we can report to critical incidents in a faster way. The helpdesk and service desk areas are intuitive and easy to track all the requests.” Read G2 Review
“My favorite thing about ServiceTeam has been their compassionate support team that is the backbone of their product. Through our relationship with ServiceTeam, there have been times where our needs have exceeded the original capability of the product. In these events, the ServiceTeam development and support teams have gone out of their way to ensure that my team has what they need, by expanding the functionality of ServiceTeam and seeking to continuously improve the product.” Read G2 Review
“UI and ease of access is something I like the most…” Read G2 Review
Whitepapers: ITSM.tools Solution Snapshot – A Review of ServiceTeam ITSM
Download this in-depth review of ServiceTeam® ITSM conducted by ITSM.tools, an independent ITSM industry analyst firm.
“UI and UX are very good. I found the tool out of the box to be very good…” Read G2 Review
“Although our decision to deploy the ServiceTeam ITSM and ServiceTeam ITAM Power Apps was primarily a financial decision, we were immediately impressed by the simplified user face. From a cost and ease-of-use perspective, everything got better. And we’ve enjoyed working with the Provance team. They are very responsive, very helpful and we work well together. Overall, ServiceTeam ITSM and ServiceTeam ITAM have been transformative for our operations, in particular, the Dell integration has been a game-changer, slashing my time spent managing orders by an incredible 80%. Really, we couldn’t be more pleased with the results.” —Justin Rootes, IT Support Technician Supervisor at Carver County.
“VDE Services has been and continues to be heavily invested in Microsoft cloud based platform products to run our business, and our partnership with Provance allows us to extend those investments in technology and people expertise to our IT service management operations. The concept of platform in today’s service management world provides a level of efficiency and savings not available from many vendors. Microsoft and Provance provide us with this critical advantage.” —Burkhard Strüder,
“We reduced our over-reliance on the Service Desk by, for example, allowing our users to choose any applications they want from an application catalogue, and letting ServiceTeam ITSM auto-route a ticket, and setting up the portal to be a one-stop-shop for our users.” —Dawn Polain, Service Delivery Manager at the City of London and the City of London Police. Read the Success Story
“I think one of the reasons that so many organizations are quick to change service desk tools is that the product is not evolving to meet the new requirements of their business or the market. They get tired of having to integrate and bring data into the world of ITSM and ITAM. With Power Platform, all the data is accessible in Dataverse and customers know that they have the power to easily configure Provance ServiceTeam products to meet future needs of the business.” —Roger Labelle, Director of Product Management at Provance. Read the Success Story
Webcasts: City of London Transforms IT Services with ServiceTeam ITSM and the Microsoft Power Platform
This in-depth session explores the transformative capabilities of ServiceTeam on the Microsoft Power Platform, offering insights into service and asset management processes. Gain valuable perspectives from the City of London's experience with ServiceTeam, making this recording an essential resource for government professionals and IT enthusiasts seeking innovative solutions.